Shipping + Returns Policy
The final day to place your order for 2016 shipping is Thursday, December 23 at noon (EST). All orders placed after this day/time will ship early January 2017.
All orders under $25 ship $5 flat rate.
Orders over $50 ship free. Only valid in the continental US.
Continental United States
$5 flat rate on orders $25 and under
$10 flat rate on orders between $25 and $50
Free ground shipping on orders over $50
International Fed Ex Flat Rate
$10 flat rate for orders under $50
$20 flat rate for orders between $50-99
Flat Rate not available for orders over $99
|Australia||25 business days|
|Belgium||15 business days|
|Canada||15 business days|
|Germany||25 business days|
|Denmark||15 business days|
|Finland||15 business days|
|France||15 business days|
|Hong Kong||15 business days|
|Hungary||15 business days|
|Ireland||15 business days|
|Italy||15 business days|
|Japan||15 business days|
|Luxembourg||15 business days|
|Singapore||15 business days|
|Spain||15 business days|
|Sweden||15 business days|
|Switzerland||15 business days|
Important Shipping Details
We do not offer same day shipping. In stock items generally ship 1-2 business days after you place your order. When choosing your shipping method, please note that we ship from Columbus, Ohio 43215.
Approximate (not guaranteed) transit times within the continental U.S. via ground service are between 3 and 6 business days, depending on your proximity from our warehouse in Ohio. For an exact time, please see the map below. Once you place your order, items will usually ship within 1 to 2 business days.
|State||Ground Transit Time||State||Ground Transit Time||State||Ground Transit Time|
|Alabama||5-6 business days||Maine||5-6 business days||Ohio||3-4 business days|
|Arizona||5-6 business days||Maryland||3-4 business days||Oklahoma||5-6 business days|
|Arkansas||5-6 business days||Massachusetts||4-6 business days||Oregon||5-6 business days|
|California||5-6 business days||Michigan||3-4 business days||Pennsylvania||3-4 business days|
|Colorado||5-6 business days||Minnesota||5-6 business days||Rhode Island||5-6 business days|
|Connecticut||5-6 business days||Mississippi||5-6 business days||South Carolina||5-6 business days|
|Delaware||4-5 business days||Missouri||3-4 business days||South Dakota||5-6 business days|
|Florida||5-6 business days||Montana||5-6 business days||Tennessee||5-6 business days|
|Georgia||5-6 business days||Nebraska||5-6 business days||Texas||5-6 business days|
|Idaho||5-6 business days||Nevada||5-6 business days||Utah||5-6 business days|
|Illinois||3-4 business days||New Hampshire||5-6 business days||Vermont||5-6 business days|
|Indiana||3-4 business days||New Jersey||3-4 business days||Virginia||3-4 business days|
|Iowa||4-5 business days||New Mexico||5-6 business days||Washington||5-6 business days|
|Kansas||4-5 business days||New York||5-6 business days||West Virginia||3-4 business days|
|Kentucky||3-4 business days||North Carolina||3-4 business days||Wisconsin||5-6 business days|
|Louisiana||5-6 business days||North Dakota||5-6 business days||Wyoming||5-6 business days|
For out-of-stock items, please note the approximate product available date listed on the page display and use the email notification request to be update when the item is back in stock.
If an item says “no ship date available”, please contact customer service at:
1-800-783-5683, ext. 215 (within the U.S.)
614-469-0600, ext. 215 (outside the U.S.)
If your order is urgent and must arrive by a specific date, please contact customer service prior to finalizing your order at the above phone numbers to confirm the shipping schedule.
If You Receive A Damaged Or Incorrect Item:
Please report it to customer service within 15 days of the invoice date. We will send you a UPS return label with a pre-assigned return authorization (RA) number. Upon receipt of the damaged or incorrect item, we will send out a new item immediately (unless it is back-ordered, in which case we will contact you). All returns must be received in our warehouse within 30 days of the invoice date in order to receive a replacement.
If You Are Not Happy With The Item You Ordered:
Please let us know within 15 days of the invoice date. We will issue you a return authorization (RA) number. Upon receipt of the item, we will credit your account the original purchase price (less shipping).
For all returns, please mark the carton “ATTENTION RETURN DEPT”. The Return Authorization number must appear on the carton to the left of the return address.
We will not be able to accept your return if it arrives back to our warehouse greater than 30 days from the invoice date or if it is not accompanied by a Return Authorization. Please call 1-800-783-5683, ext. 215, for return authorization