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Shipping and Returns 

Shipping within the continental US:
$5 flat rate on orders $25 and under
$10 flat rate on orders between $25 and $50
Free ground shipping on orders over $50

Canadian Flat Rate Fed-Ex Mail Shipping Policy:
$10 flat rate for orders under $50
$20 flat rate for orders between $50-99
Flat Rate not available for orders over $99
 
UK and AU Flat Rate Fed-Ex Mail Shipping Policy:
$10 flat rate for orders under $50
$20 flat rate for orders between $50-99
Flat Rate not available for orders over $99

Estimated transit time is 15 business days (CA & UK) / up to 25 business days to AU.
*Please note: the customer is responsible for any taxes or duties applied to a package after it has left our facility.
Tracking number available upon request.
International shipping at checkout.

 

Important Shipping Details

We do not offer same day shipping. In stock items generally ship 1-2 business days after you place your order. When choosing your shipping method, please note that we ship from Columbus, Ohio 43215.

Approximate (not guaranteed) transit times within the continental U.S. via ground service are between 3 and 6 business days, depending on your proximity from our warehouse in Ohio. For an exact time, please see the map below. Once you place your order, items will usually ship within 1 to 2 business days.

State Ground Transit Time  State Ground Transit Time  State Ground Transit Time 
Alabama 5-6 business days Maine 5-6 business days Ohio 3-4 business days
Arizona 5-6 business days Maryland 3-4 business days Oklahoma 5-6 business days
Arkansas 5-6 business days Massachusetts 4-6 business days Oregon 5-6 business days
California 5-6 business days Michigan 3-4 business days Pennsylvania 3-4 business days
Colorado 5-6 business days Minnesota 5-6 business days Rhode Island 5-6 business days
Connecticut 5-6 business days Mississippi 5-6 business days South Carolina 5-6 business days
Delaware 4-5 business days Missouri 3-4 business days South Dakota 5-6 business days
Florida 5-6 business days Montana 5-6 business days Tennessee 5-6 business days
Georgia 5-6 business days Nebraska 5-6 business days Texas 5-6 business days
Idaho 5-6 business days Nevada 5-6 business days Utah 5-6 business days
Illinois 3-4 business days New Hampshire 5-6 business days Vermont 5-6 business days
Indiana 3-4 business days New Jersey 3-4 business days Virginia 3-4 business days
Iowa 4-5 business days New Mexico 5-6 business days Washington 5-6 business days
Kansas 4-5 business days New York 5-6 business days West Virginia 3-4 business days
Kentucky 3-4 business days North Carolina 3-4 business days Wisconsin 5-6 business days
Louisiana 5-6 business days North Dakota 5-6 business days Wyoming 5-6 business days

For out-of-stock items, please note the approximate product available date listed on the page display and use the email notification request to be update when the item is back in stock.

If an item says “no ship date available”, please contact customer service at:
1-800-783-5683, ext. 215 (within the U.S.)
614-469-0600, ext. 215 (outside the U.S.)

If your order is urgent and must arrive by a specific date, please contact customer service prior to finalizing your order at the above phone numbers to confirm the shipping schedule.

Return Policy

If You Receive A Damaged Or Incorrect Item:
Please report it to customer service within 15 days of the invoice date. We will send you a UPS return label with a pre-assigned return authorization (RA) number. Upon receipt of the damaged or incorrect item, we will send out a new item immediately (unless it is back-ordered, in which case we will contact you). All returns must be received in our warehouse within 30 days of the invoice date in order to receive a replacement.

If You Are Not Happy With The Item You Ordered:
Please let us know within 15 days of the invoice date. We will issue you a return authorization (RA) number. Upon receipt of the item, we will credit your account the original purchase price (less shipping).

For all returns, please mark the carton “ATTENTION RETURN DEPT”.  The Return Authorization number must appear on the carton to the left of the return address.

We will not be able to accept your return if it arrives back to our warehouse greater than 30 days from the invoice date or if it is not accompanied by a Return Authorization. Please call 1-800-783-5683, ext. 215, for return authorization