General FAQ

If your question isn't answered below, send us an email at We'll get back to you as soon as we can, usually within 1-2 business days.
How do I start a return?
Email us at within 15 days of your order date and we will issue you a Return Authorization (RA) number. Upon receipt of your returned item, we will credit your original form of payment (less shipping).

For all returns, please mark the shipping box (not the product packaging) “ATTENTION RETURN DEPT.” The RA number must be written on the box it's being shipped in to the left of the return address. Any returned items must be in their original packaging and unused.

Any returns received after 30 days from the invoice date, or not accompanied by a RA number, will not be accepted.

Can I cancel or make changes to my order before it ships?

Can I include a gift message and/or gift receipt?
You can enter a gift message in the Notes section in your cart before you finish checking out.

We do not list product prices on invoices/receipts, so no need to worry. Your secret is safe with us. :)

Do you ship internationally?
Yes, we ship internationally! You can find a complete list of the countries we ship to in our Shipping Policy.

Product FAQ

Why isn't my Everybody Timer working?
In order for your timer to work correctly, you must first turn it clockwise to 55, then set it to the time you need. There is an illustration with instructions on the back of the box, or you can see them here.

My puzzle is missing a piece. Can I get a replacement?
If you are certain your puzzle arrived incomplete, please contact us at with your order number and the PO number. You can find this number by the barcode on the side of the puzzle box. We are not able to replace single pieces but are happy to send you a new puzzle.

How do I use Match Striker?
Match Striker requires the use of Strike Anywhere Green Matches by Diamond. You can find them at most grocery or convenience stores.